Frequently Asked Questions
Find answers to the most common questions about shopping at Azlok. If you can't find what you're looking for, feel free to contact our customer support team.
1How do I place an order?
To place an order, browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or sign in, provide shipping information, and complete payment.
2What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, UPI, net banking, and digital wallets like Paytm and PhonePe.
3How long does shipping take?
Standard shipping takes 3-7 business days. Express shipping is available for 1-3 business days. Delivery times may vary based on your location and product availability.
4Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email and SMS. You can also track your order by logging into your account and visiting the 'My Orders' section.
5What is your return policy?
We offer a 30-day return policy for most items. Products must be unused, in original packaging, and in resalable condition. Some items like personalized products may not be eligible for returns.
6How do I return an item?
To return an item, log into your account, go to 'My Orders', select the item you want to return, and follow the return process. We'll provide a prepaid return label for eligible returns.
7When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method.
8Do you offer international shipping?
Currently, we only ship within India. We're working on expanding our shipping to international destinations in the future.
9How can I contact customer support?
You can reach our customer support team via email at hello@azlok.com, phone at 8800412138, or through our live chat feature available on the website 24/7.
10Are my personal details secure?
Yes, we use industry-standard SSL encryption to protect your personal and payment information. We never store your complete credit card details on our servers.
11Can I cancel my order?
You can cancel your order within 1 hour of placing it if it hasn't been processed yet. After that, you may need to return the item once received.
12Do you offer bulk discounts?
Yes, we offer bulk discounts for large orders. Please contact our sales team at hello@azlok.com for custom pricing on bulk purchases.
Still have questions?
Our customer support team is available round the clock to assist you 24/7.