Shipping Information
We're committed to delivering your orders quickly and safely. Here's everything you need to know about our shipping policies and delivery options.
Shipping Coverage
Currently, we ship to all locations within India. We're working on expanding our shipping to international destinations in the near future.
Delivery Options
🚚Standard Delivery
- Delivery Time: 3-7 business days
- Cost: Free for orders above ₹999
- Cost: ₹99 for orders below ₹999
- Tracking included
âš¡Express Delivery
- Delivery Time: 1-3 business days
- Cost: ₹199 (all orders)
- Priority handling
- Real-time tracking
Delivery Zones & Timeframes
| Zone | Cities/Areas | Standard Delivery | Express Delivery |
|---|---|---|---|
| Zone 1 | Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, Pune, Kolkata | 2-4 days | 1-2 days |
| Zone 2 | Other major cities and state capitals | 3-5 days | 2-3 days |
| Zone 3 | Tier 2 & Tier 3 cities, rural areas | 4-7 days | 3-5 days |
Order Processing
Orders are processed Monday through Friday (excluding holidays). Orders placed before 2:00 PM IST are typically processed the same day, while orders placed after 2:00 PM are processed the next business day.
- 1Order confirmation: Immediate email confirmation
- 2Processing time: 1-2 business days
- 3Shipping notification: Email with tracking details
- 4Delivery confirmation: SMS and email notification
Tracking Your Order
Once your order ships, you'll receive a tracking number via email and SMS. You can track your package using:
- Your Azlok account dashboard
- The tracking link in your shipping confirmation email
- Our customer support team
Special Shipping Considerations
Large Items
Furniture and large appliances may require special delivery arrangements and additional time. We'll contact you to schedule delivery for these items.
Fragile Items
Electronics, glassware, and other fragile items are packed with extra care using protective materials and may take additional processing time.
Perishable Items
Fresh food items and perishables are shipped via express delivery only and may have limited delivery areas.
Delivery Attempts
Our delivery partners will make up to 3 delivery attempts. If delivery is unsuccessful after 3 attempts, the package will be returned to our warehouse, and you'll be contacted for further instructions.
Address Changes
Address changes can be made within 1 hour of placing your order. After that, please contact our customer support team. Address changes may not be possible once the item has shipped.
Shipping Restrictions
Some items cannot be shipped to certain locations due to legal restrictions or safety concerns. These restrictions will be clearly mentioned on the product page.
Contact Us
For shipping-related questions or concerns, please contact us:
- 📧Email: hello@azlok.com
- 📞Phone: 8800412138
- 💬Live Chat: Available 24/7 on our website